1. RegAid is the preferred method of verifying your HotSync ID.  To use RegAid, download, install and run the program on your Palm.  RegAid will show you your HotSync ID in two formats.  When contacting geakware support regarding problems with your registration key, please provide the information exactly as you see it in RegAid.
2. Open your geakware software and select Register from the Options menu.  Your HotSync ID is the value in the Name field.
3. Start your Palm's HotSync application (don't actually do a HotSync).  Your HotSync ID is the value in the upper righthand corner of the screen.

If you're certain you provided the correct HotSync ID, you may want to verify that you have the correct geakware application installed.  For example, if you purchased PocketProtector+ but have PocketProtector installed instead, your registration key will not work.  These are two distinct applications that require distinct registration keys.  A PocketProtector+ registration key won't work with PocketProtector, and vice versa.  If you determine you have the wrong application installed, simply delete the application, install the correct one, and re-enter your registration key.

However, your registration key is based on the HotSync ID that you provided when you purchased the software, changing your HotSync ID means that your key will no longer work.

Fortunately, your HotSync ID is simply a label associated with a HotSync profile, so it's simple and safe to reassign your HotSync ID to your new profile.

You can do this either before or after setting up your new handheld.

If you haven't yet set up your new handheld, rename your old device's HotSync profile and give it a new HotSync ID. Then when you set up your new handheld, assign it the old HotSync ID. A new profile will be created.

If you have already set up your new device and given it a new HotSync ID, you can easily reassign your old ID to the new HotSync profile.

Here's how:

WINDOWS USERS:

1. Click Start->Programs->Palm Desktop and run the "Palm Desktop" application.
2. In the "Palm Desktop" application, click on the "Tools" menu, then the "Users" menu item.
3. Select your original HotSync ID, click the "Rename" button, change it to something else, and click OK.
4. Select the new HotSync ID you created, and rename it to the old HotSync ID.
5. Close the "Palm Desktop" application.
6. If you have not previously configured e-mail synchronization, go to step 8.
7. Click Start->Programs->Palm Desktop and run the Palm "Mail Setup" application. In the "Mail Setup" application, and make sure the correct HotSync ID is selected. If it's not, select it. When you're done, close the "Mail Setup" application.
8. Synchronize your new handheld computer. Its HotSync ID will be changed, and your 3rd-party add-in applications will work.
9. If you're planning to keep your old device, synchronize it to change its HotSync ID too.

1. Locate the folder where you installed the Palm Desktop software, and run the "Palm Desktop" application.
2. In the "Palm Desktop" application, click on the "HotSync" menu, then the "Users" menu item, then "Edit Users".
3. Select your original HotSync ID from the list, click the "Edit" button, change it to something else, and click OK.
4. Select the new HotSync ID you created, and rename it to the old HotSync ID.
5. Close the "Palm Desktop" application.
6. If you have not previously configured e-mail synchronization, go to step 8.
7. Run the Palm "Mail Setup" application. In the "Mail Setup" application, and make sure the correct HotSync ID is selected. If it's not, select it. When you're done, close the "Mail Setup" application.
8. Synchronize your new handheld computer. Its HotSync ID will be changed, and your 3rd-party add-in applications will work.
9. If you're planning to keep your old device, synchronize it to change its HotSync ID too.

Please direct all volume discount requests to support@geakware.com.